Privacy Policy

Icing Bliss (“Icing Bliss”, “we”, “us”, “our”) is committed to ensuring that your privacy is protected.

We take your privacy very seriously and respect the confidentiality and integrity of any information you provide us as a user of our website.

This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others and how we keep it secure. By using our website and/or providing information to us, you consent to our privacy policy.

Any questions or complaints regarding this policy and our privacy practices should be sent by email to info@icingbliss.com.au.

About Us

Icing Bliss (ABN 19129224664) is a cake decorating studio hosting classes, holiday programmes, group events and birthday parties for children and adults.

We operate the website https://icingbliss.com.au and are located at Unit 2 (mezzanine level), 6-10 Owen Street, Mittagong, NSW 2575.

Your status

By placing an order through our website, you warrant that:

  1. you are legally capable of entering into binding contracts, and

  2. you are at least 18 years old.

Collecting personal information

When you visit our website, we collect certain information about your device, your interactions with the website, and information necessary to process your purchases and bookings. In this privacy policy we refer to any information about an identifiable individual as “personal information”. If you book a class, party, or event, or buy a product from our website, you may give us the following personal information:

(a) your name and address
(b) your email address
(c) your telephone number, and
(d) the age of your child (if booking a children’s class or party).

Generally, if we do ask you for personal information, we will endeavour to say which information we require, and which information is optional. If you do not provide us with this information, we may not be able to provide goods or services to you.

When you visit our website, we may collect additional information such as your IP address, the name of the webpage directing you, which products or classes you view, and your clicks and activity on our website.

When sending newsletters via email to you, we may use cookies and other technologies, such as pixel tags to collect information on how you respond to the content (e.g., to capture when links in an email are clicked etc). You have the right to withdraw consent to receiving the newsletter, and the mailing list that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled immediately, and no further communications will be sent to users who have stated that they do not wish to receive the specified information.

By providing your information in the circumstances described above, you are accepting and consenting to the practices described in this policy.

Debit & Credit Card Details

Icing Bliss does not and will not store your credit card information once the transaction to purchase goods or services from us has been successful. Icing Bliss uses the Paypal/Stripe payment service for each transaction. Please read Stripe’s Terms and Conditions for more information.

How is your information used?

We may use your information to:

  1. fulfil products or services (classes, parties, events etc) you have ordered from us

  2. processing payments

  3. help identify you when you get in touch with us

  4. keep internal records

  5. contact you in connection with your enquiry

  6. seek your views or comments on the services we provide

  7. notify you of changes to our services

  8. send you communications which you have requested that may be of interest to you, e.g., new class launches, new products or pricing updates.

How do we use cookies?

A cookie is a small file which asks permission to be downloaded on your computer or device when you visit our website. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Who has access to your information?

We only authorise access to Icing Bliss employees who need the information to carry out their job responsibilities.

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

We may share your personal information if we are under duty to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will hold your personal information on our systems for the indefinite period of the customer relationship. Should you cease to be a customer we will hold any relevant data for a period of three years after which time it will be deleted.

How do we keep your information safe?

We know how important it is to protect and manage your personal data. We use computer safeguards such as password protection. We only authorise access to employees who need it to carry out their job responsibilities. However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us and do not accept responsibility for any loss, disclosure, misuse, unauthorised access to, or alternation of your personal information.

Review of this policy

We keep this Policy under regular review and may need to update it from time to time in response to changing legal or business developments. You should check this page from time to time to ensure that you are happy with any changes. This Policy was last updated in August 2022.